Shipping and Returns

We are pleased to offer Free Standard Shipping on all Australian orders of $99 and over.

Offer Conditions

  • Your order total must be at least $99.

  • The delivery address must be located within Australia.

  • This offer excludes corporate and wholesale orders.

  • This offer is ongoing but may be changed or withdrawn at any time.

Shop today and save!

🚚 Crafting & Delivery Within Australia

All Maple Beech Co. dessert candles are lovingly hand-poured, whipped, and decorated in small batches in our Melbourne studio before being dispatched exclusively via Australia Post.

🕯️ Studio Crafting Time (Made to Order)

Because every single candle is an artisanal creation made to ensure maximum scent throw and fresh wax quality, please allow 5 to 7 business days for your order to be freshly crafted and inspected before dispatch.

We appreciate your patience while we pour, detail, and package your candles by hand!

📦 Shipping Costs & Free Delivery

  • FREE Standard Australia-Wide Shipping on all orders $99+ (automatically applied at checkout; excludes corporate/wholesale)

  • $10 Flat Rate Postage & Handling on all orders under $99

📍 Delivery Timeframes

Once your order has been crafted and leaves our Melbourne studio, transit times vary depending on your location:

  • Delivery times align with standard Australia Post network timeframes.

  • Regional and remote areas may require additional transit time.

  • Please note: While we make sure your package leaves our studio promptly, Maple Beech Co. cannot be held responsible for transit delays once handed over to Australia Post.

🔎 Tracking Your Parcel

The moment your candles leave our studio, you will receive an automated shipping confirmation email complete with your Australia Post tracking number so you can follow its journey to your door.

  • Need a hand? If you have any questions about your order's progress, reach out to us anytime at sales@maplebeechco.com.au. (Please note: Once a parcel is in transit, we have access to the same tracking information provided by Australia Post).

 

Returns & Exchanges

Our return policy lasts 30 days from the date of purchase.
If more than 30 days have passed, we are unable to offer refunds or exchanges.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unburned, and in the same condition you received it.

  • It must be returned in its original packaging.

  • The cost of returning items is the responsibility of the buyer.

  • A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Used or burned candles

  • Custom-made items (if applicable)

  • Gift cards

  • Sale or clearance items

Because candles are a consumable product, we cannot accept returns on items that have been burned, tested, or used.

Partial Refunds (If Applicable)

Partial refunds may be issued if:

  • The item is not in its original condition.

  • The item is damaged or missing parts not due to our error.

  • The item is returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected:

  1. We will email you to confirm we have received your return.

  2. You will be notified whether your refund has been approved or declined.

  3. Approved refunds will be processed to your original payment method once the returned items are back in our possession.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account.

  2. Contact your credit card company.

  3. Contact your bank — processing times may vary.
    If you still have concerns, please email sales@maplebeechco.com.au.

Exchanges

We only replace items if they are defective, damaged, or arrive faulty.
To arrange an exchange, please contact sales@maplebeechco.com.au.

Gifts

  • If the item was marked as a gift, you may receive a gift credit for the value of your return.

  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • Shipping costs are non-refundable.

  • If a refund is issued, the cost of return shipping may be deducted.

  • Delivery times for exchanged items may vary depending on your location.